Privacy Policy

Privacy Policy & amp; privacy policy

1. Introduction

1.1 Flowernet.gr attaches particular importance to protecting the privacy and personal data of its visitors / customers. To this end, we are trying to be fully compliant with the new European Privacy Policy (GDPR), which will be in place since 25 May 2018.

1.2 This policy applies to cases where we act as data controllers for the data we receive from our site visitors and our clients.

1.3 We use Cookies on our site. On your first visit to our site we will ask for your consent to the use of cookies, which are not absolutely necessary and critical to the site's functions. From now on, you will be consulted again at regular intervals. For the policy and use of cookies, there is a special page that you can visit on the site.

1.4 Our site has the ability to choose how we use and process your personal data. For example, you can request to be removed from our newsletter so that we do not receive information and / or promotional material by email.

1.5 In this privacy policy, the words "we", "us", "our" refer to our business, and more specifically to flowernet.gr and as a data controller.

2. How we use your personal information.

2.1 This section describes:
(a) Your data categories that we may collect and process.
(b) If your data was not received directly by us but by third parties, we clearly mention the sources.
(c) The reasons for data collection and processing
(d) The legal bases for this processing.

2.2 Performance Information - When you visit our site, we will most likely process your data (data processing). The data processing can refer to the IP address, geographic location, browser type, operating system, traffic source (from where you reached our site), visit duration, pageviews, site browsing, and time and usage information of your site. This information is collected through Google's popular Google Analytics platform and is required exclusively for issues of improving the performance of our site and of the services we offer to you. As a legal basis for collection and processing of the above data is the consent of the user at his first visit (accepting the cookies) as well as the legitimate interest of the company resulting from the need to improve our performance and service and the need to serve orders by sending (customer) with a physical address (shipping address) and contact information to best inform our customers.

2.3 Personal Account Information - When using our online store, we collect, process and use your personal account data ('account data'). "Account data" includes: name, email, contact phone number, shipping address and / or billing address. "Account data" is received by you for the purpose of serving you and completing the market your. "Account data" is processed for the purpose of completing our services, for the security of the site and / or its visitors, for backing up our business data, as well as for communicating with the customer. In addition to the above legal bases, we also process the data on the legal basis of our contract for the sale of goods, which refers to the terms of use of the site.

2.4 Our business maintains access to your personal information contained in your personal profile on our site ("profile data"). Profile data may include the name, address, phone number, e-mail address. Profile data can be processed for the purpose of completing orders and sending them to customers. The legal basis for this processing is our consent, our legitimate interest, namely the proper management of our site and businesses, the execution of a contract between us and / or the taking of measures upon your request to conclude such a contract.

2.5 Our business maintains access to information about transactions, including purchases of goods and services you conclude with us through our website ("transaction data"). Transaction data may include your contact details and transaction details. Transaction data may be processed for the purpose of supplying purchased goods and services and compliance with appropriate records for such transactions. The legal basis for this processing is to execute a contract between us and / or to take action at your request to conclude such a contract by defending our legitimate interests, that is, the proper management of our online store.

2.6 Our business retains access to the information you provide us to subscribe to email alerts and / or newsletters ("alert data"). Notification data can be processed to send you relevant alerts and / or newsletters. The legal basis for this processing is your consent and the execution of a contract between us

2.7 Our business has access to any of your personal data identified in this policy where it is necessary for the creation, exercise or defense of legal claims, either in court proceedings or in an administrative or extrajudicial procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legitimate rights, your legitimate rights, and the legitimate rights of others.

2.8 In addition to the specific purposes for which we may process your personal data referred to in this Section 3, we may also process any of your personal data when such processing is necessary to comply with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person.

2.9 Please do not submit any third-party personal information to us unless you have been requested for specific reasons.

3. Transferring your data to third parties

3.1 We reserve the right to promote your personal data to an insurance company with which we are affiliated and / or to our professional advisers to the extent that it is reasonably necessary for the purposes of acquiring or maintaining insurance cover, risk management, professional advice or the establishment, exercise or defense of legal claims, be it a judicial process or an administrative or extrajudicial procedure.

3.2 Financial transactions related to our site and our services are made through our payment service providers, banks, Paypal, Viva. We promote transaction data to our payment service providers only to the extent necessary for the purposes of processing your payments, refunding and handling complaints and inquiries about these payments and refunds.

3.3 We reserve the right to forward the data resulting from a question to us to one or more of the selected third-party suppliers of goods and services identified on our website in order to allow them to contact you so that they can to provide you with goods and / or services. Each such third party will act as data controller in relation to the research data we provide, and each time we contact you, each third party will inform you of its own privacy policy, which will govern the use of personal your data from third parties.

3.4 In addition to the above personal data promotion (Section 3), we may promote your personal data when promotion is necessary to comply with a legal obligation to which the data is subject or to protect your vital interests; or of the vital interests of another natural person. We can also promote your personal data when such promotion is necessary for the exercise or defense of legal claims, in court proceedings or in administrative or extrajudicial proceedings.

4. Transferring your data to third countries

4.1 In Section 4, we provide information on the circumstances in which your personal data may be transferred to non-EU countries.

4.2 Our company and our online store have offices and offices in Greece. The European Commission has taken an "adequacy decision" on country-specific data protection laws. Data transfers to each of these will be protected by appropriate safeguards, ie clauses adopted or adopted by the European Commission.

4.3 The hosting facilities of our site are located within the EU. The web hosting service companies we partner with meet all the requirements of the new European regulation (GPDR). The European Commission has taken an "adequacy decision" on country-specific data protection laws. Transfers to each of them will be protected by appropriate safeguards, in particular the use of standardized data protection clauses adopted or adopted by the European Commission. 5. Retain and delete personal information

5.1 Section 5 specifies data retention policies and procedures designed to ensure that we comply with our legal obligations in relation to the maintenance and deletion of personal data.

5.2 Personal data processed for any purpose or purpose is not kept for a longer period of time than is necessary for the purpose of processing.

5.3 We keep your personal data for a period of time:

(a) reasonable for us to dispatch and dispatch of our products to you.
(b) for user / customer accounts, as long as the customer needs it, until it decides to proceed and requests the delete it from our records.

5.4 In some cases, it is not possible to determine in advance the periods for which your personal data will be maintained.

5.5 Notwithstanding the other provisions of this section, we may retain your personal data when such maintenance is necessary to comply with a legal obligation to which it is subject or to protect your vital interests or the vital interests of another natural person

6. Obligations

6.1 Our company may change / update these terms at will.

6.2 You should check this page regularly to keep up to date with changes to these terms.

6.3 Our company will notify you of any changes to these terms by email or personal message or other communication method you have chosen.

7. Your Rights

7.1 In this section, we describe and inform you of your consumer rights (your rights) as described in the new GDPR. Some of these rights are described by complex legal terms and therefore have not been included in this text with all the details. You can contact the competent authorities for a full explanation of your terms and rights.

7.2 Your basic rights as a consumer under the new regulation are:
(a) the right to access your data
(b) the right to correct data
(c) the right of cancellation
(d) the right to limitation of processing
(e) the right to oppose the processing
(f) the right to portability
(g) the right to report to a competent authority; (h) the right to withdraw consent

7.3 You have the right to confirm that you wish to process your data and when processing it, you have the right to access the data at any time, as well as extra information about them. The extra information relates to the purpose of the processing, the categories of data we collect and the recipients of the data. Unless rights and freedoms of third parties are affected, we can provide you with a copy of all your personal data. You can view and edit your personal data by signing in to your personal store account once you've created one.

7.4 You have the right to edit and correct data that you believe is inaccurate, as well as to fill in personal data when required for your best service.

7.5 In some cases you have the right to completely delete your data without any delay. These cases include: a. personal data that are no longer necessary in relation to the original purpose their processing. b. Withdrawal of your consent to process your data. c. oppose processing based on specific articles of the current legislation. d. The processing relates only to direct promotional activities. e. data is being processed unlawfully. However, there are exceptions to the right of deletion, which apply when data processing is absolutely necessary: ​​to ensure freedom of expression and access to information, ensuring compliance with legal obligations and the exercise of legal rights and appeals.

7.6 There are cases where you can restrict the processing of your data. These are: not consistent with the accuracy of the data, you consider the processing illegal but you do not wish to be deleted, your data is no longer necessary for processing on our part, but you need it for the purpose of exercising legal rights and appeals and when you oppose edit and expect the result of this action. When edited data is limited based on the above, we can continue collecting and storing your data, but we will use it only: with your explicit consent, for legal action, for the protection of the rights of other legal or natural persons or for serious reasons of public interest .

7.7 You have the right to oppose the processing of your personal data for reasons related to your particular situation, but only to the extent that the legal basis of the processing is that the processing is necessary for: performing a task performed for the public interest or the exercise of any public authority entrusted to us or the purposes of the legitimate interests pursued by us or by a third party. If you do we will stop processing your personal data unless we can demonstrate legitimate legitimate reasons for processing overriding your interests, rights and freedoms, or the processing concerns the exercise or defense of legal claims.

7.8 You have the right to oppose the processing of your personal data for direct marketing purposes (including direct marketing profiling). If you object to this, we will stop processing your personal data for this purpose.

You have the right to oppose the processing of your personal data for scientific or historical purposes or for statistical purposes for reasons related to your particular situation unless the processing is necessary for the fulfillment of a duty performed for public interest.

7.10 In so far as the legal basis for the processing of your personal data is (a) consent; or (b) processing is necessary for the performance of a contract to which you are a party or to take action upon your request prior to a contract is processed and processed by automated means: You have the right to receive your personal data from us in a structured, widely used and machine-readable form. However, this right does not apply if it adversely affects the rights and freedoms of others.

7.11 If you believe that processing of your personal data is in violation of data protection laws, you have the legal right to complain to a data protection supervisor. You can do so in the EU Member State of your usual place of residence, your place of work or the place where the alleged offense is committed.

7.12 As long as the legal basis for the processing of your personal information is consensus, you have the right to withdraw this consent at any time. Withdrawal will not affect the legitimacy of processing prior to withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us or, in some cases, by promptly intervening in your account data.

7.14 Flowernet.gr undertakes to inform its subscribers (members with account whose personal data are stored) in 72 hours, by email or in any other available way, in case of hacking or any other loss / personal data leakage.

8. Data Protection Officer

8.1 Flowernet.gr has designated WebO2 as the Data Protection Officer. For any matter related to GDPR and your personal data, please contact p.faropoulos [at] webo2 [dot] gr